Effective Date: January 1, 2026
Last updated: April 2026. This policy applies to all seat purchases made through itarcompliancetraining.us and operated by Cleared Systems, LLC.
Cleared Systems, LLC is committed to delivering high-quality ITAR compliance training. If you are not satisfied with your purchase, we will work with you to make it right.
Refunds may be requested by the organization administrator who made the purchase. To be eligible for a refund, please contact us with your organization name, the purchase date, and the reason for your request.
We evaluate refund requests on a case-by-case basis and will work to resolve your concern promptly.
If a refund is issued for a seat under which training has been completed and a certificate issued, Cleared Systems will void that certificate in the system and notify the organization administrator. The organization should remove any voided certificates from employee compliance files.
Refund requests for seats that have been purchased but not yet assigned or used will be considered with greater flexibility. Please contact us as soon as possible if you have purchased seats you no longer need.
For purchases made via invoice, the invoice must be paid in accordance with the Net 5 day payment terms before training access is granted. If you wish to cancel an unpaid invoice, you may void it directly from your organization dashboard at any time before payment. Once an invoice is paid, the standard refund policy applies.
To request a refund, please contact us with the following information:
We will respond to all refund requests within 2 business days.
Cleared Systems reserves the right to update this Refund Policy at any time. Changes will be posted on this page with a revised effective date.