Refund Policy

Last Updated: November 11, 2025

At ITAR Compliance Training US, operated by Cleared Systems, LLC, we strive to provide high-quality services and products. This Refund Policy outlines the circumstances under which refunds may be issued for our services, including the ITAR Compliance Checklist Navigator and related training programs.

1. General Refund Policy

We want you to be completely satisfied with our services. If you are not satisfied, we offer refunds under certain conditions as outlined below. All refund requests are subject to review and approval by Cleared Systems, LLC.

2. Subscription Services

For subscription-based services, including access to the ITAR Compliance Checklist Navigator:

Monthly Subscriptions

You may cancel your subscription at any time
Refunds are available within 7 days of the initial subscription purchase
After 7 days, no refunds will be issued, but you may cancel to avoid future charges
Cancellations take effect at the end of the current billing period
No partial refunds are provided for unused portions of a monthly subscription

Annual Subscriptions

Refunds are available within 30 days of purchase
Refunds will be prorated based on the time remaining in your subscription period
After 30 days, refunds will only be considered on a case-by-case basis
A processing fee of $25 may be deducted from refunds requested after the initial 30-day period

3. Training Courses and Programs

For one-time purchases of training courses or programs:

Online Courses

Refunds are available within 14 days of purchase if less than 25% of the course content has been accessed
Once more than 25% of a course has been completed, no refunds will be issued
Completion is measured by modules viewed, not time spent on the platform

Live Training Sessions

Refunds are available if cancellation is made at least 7 days before the scheduled training date
Cancellations made 3-6 days before the training date will receive a 50% refund
Cancellations made less than 3 days before the training date are non-refundable
Rescheduling may be available without penalty if requested at least 7 days in advance

Enterprise Training Programs

Custom or enterprise training programs may have different refund terms as specified in your service agreement
Contact your account manager for specific refund policies related to your enterprise agreement

4. Consulting Services

For ITAR compliance consulting services provided by Cleared Systems, LLC:

Deposits are non-refundable once work has commenced
If services are cancelled before work begins, deposits may be refunded minus a 10% administrative fee
Unused hours in prepaid consulting packages may be refunded on a prorated basis if requested within 90 days of purchase
Custom assessments and reports are non-refundable once delivered

5. Non-Refundable Items

The following are generally not eligible for refunds:

Downloadable materials that have been accessed or downloaded
Certificates of completion once issued
Third-party services or products purchased through our platform
Custom reports or assessments once delivered
Services rendered in response to compliance emergencies or expedited requests
Promotional or discounted services (unless otherwise specified)
Add-on features or modules purchased separately

            Important Note: Due to the nature of ITAR compliance information and the sensitive data involved, certain services may be non-refundable once accessed or delivered. Please review your specific service agreement for details.
        

6. How to Request a Refund

To request a refund, please contact us with the following information:

Your full name and account email address
Order number or subscription details
Service or product name
Reason for the refund request
Date of purchase
Any supporting documentation (if applicable)

Refund requests should be sent to:

Email: refunds@clearedsystems.com
Subject Line: Refund Request - [Your Order Number]

You will receive an acknowledgment of your refund request within 2 business days. Our team will review your request and respond with a decision within 5-7 business days.

7. Processing Time

Once your refund request is received and approved:

Refunds will be processed within 5-10 business days from approval
The refund will be issued to the original payment method used for the purchase
Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account
You will receive an email confirmation once the refund has been processed
If you paid by check, refunds will be issued via check and mailed to your billing address

8. Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. If you believe your situation warrants special consideration outside of this policy, please contact us. We will review requests on a case-by-case basis and work with you to find a fair solution.

Special circumstances may include, but are not limited to:

Medical emergencies
Unforeseen business closures
Technical issues preventing service access
Significant changes to ITAR regulations affecting the relevance of purchased content

9. Technical Issues

If you experience technical issues that prevent you from accessing or using our services:

Contact our support team immediately at support@clearedsystems.com
We will work to resolve the technical issue promptly
If the issue cannot be resolved within a reasonable timeframe (typically 48 hours), a refund or credit may be issued at our discretion
Document the technical issue with screenshots or error messages when possible

10. Chargebacks

If you initiate a chargeback or payment dispute with your financial institution instead of contacting us directly:

Your account access will be immediately suspended
We reserve the right to terminate your account
We may pursue collection of the disputed amount plus any associated fees
Future purchases may be restricted
Your company may be reported to relevant industry compliance databases

We encourage you to contact us directly to resolve any billing issues before initiating a chargeback. We are committed to working with you to address legitimate concerns.

11. Subscription Cancellations

To cancel a subscription:

Log into your account and go to subscription settings
Select "Cancel Subscription" and follow the prompts
Alternatively, email support@clearedsystems.com with your cancellation request
You will retain access to the service until the end of your current billing period
No refunds will be provided for the current billing period (except within the refund windows specified above)

12. Satisfaction Guarantee

We stand behind the quality of our services. If you are not satisfied with your purchase, we encourage you to contact us within the applicable refund period. We may offer alternatives to refunds, such as:

Account credits for future services
Exchange for different training courses
Extended access periods
Additional support or consultation sessions

13. Changes to This Refund Policy

Cleared Systems, LLC reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this page indicates when the policy was last revised. Your continued use of our services after any changes constitutes acceptance of the new Refund Policy.

If we make material changes to this policy, we will notify active subscribers via email at least 30 days before the changes take effect.

14. Contact Information

If you have questions about our Refund Policy, please contact us:

Cleared Systems, LLC
Email: info@clearedsystems.com
Refunds: refunds@clearedsystems.com
Support: support@clearedsystems.com
Website: https://clearedsystems.com

Business Hours: Monday - Friday, 9:00 AM - 5:00 PM EST

Response Time: We typically respond to refund requests within 1-2 business days