Resetting a Password
You Forgot

There are two separate sign-in pages, and you need the right one.

If you...	Use this page
Manage the account, buy seats, add people	Admin sign in
Take the training	Employee sign in

Resetting on the wrong page will not work, even with the right email.

How to reset

• 01
  Press "Forgot your password?"

  It is under the sign-in button on both pages.

• 02
  Type your email and send

  Use the same address you normally sign in with.

• 03
  Open the email and click the link

  It takes you to a page where you type a new password.

• 04
  Sign in with the new one

  Your new password needs at least 8 characters.

About the message you see

After you send the form, it says a reset link has been sent if that email is registered. It says the same thing whether or not we found an account.

That is on purpose. It stops strangers using the form to work out who has an account. If no email arrives after a few minutes, the address may not be the one on file.

If the link says it expired

Reset links do not last forever. If yours has expired, go back to the forgot password page and ask for another. The new link replaces the old one.

If no email arrives

• Check spam and junk.
• Make sure you used the right sign-in page for your type of account.
• Check the spelling of your email.
• Employees: ask your company's admin which address you were signed up with.

If you never set a password

If you were invited but never finished setting up, you do not have a password to reset. Ask your admin to resend your invitation instead.

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