Help Center / Paying with an invoice
Some companies cannot pay by card. They need a bill first so it can go through accounting. You can ask for one.
You cannot invite anyone until the invoice is paid. If you need your team to start this week, pay by card instead.
Same as paying by card. Fill in how many seats you need for each level.
This is important. The invoice goes to this address, so use whoever pays the bills.
Press the Request Invoice button instead of the card one. A note appears explaining the terms.
We make the invoice and email it. You will see a page confirming where it went and when it is due.
Invoices are due 5 days after we send them. The exact date is on the invoice and on your dashboard.
You can open and download the invoice from your dashboard at any time. It is a proper PDF you can hand to accounting.
While the invoice is unpaid, the invite buttons for those levels stay locked. You will see a padlock instead of a Send Invite button.
You can still do everything else. Add people, change their levels, and get your list ready. Only the sending part waits.
The moment the invoice is paid, the padlocks turn into buttons. You do not have to tell us or press anything. Just refresh your dashboard.
If you asked for an invoice but now want to pay by card, you can cancel the invoice yourself.
On the purchase page there is a button that says Void Invoice & Pay by Card. Press it, confirm, and the invoice is cancelled. The card page opens with the same amounts, so you do not have to type them again.
You can pay by card for extra seats even while an invoice is still unpaid. The card payment goes through on its own, and the invoice stays open.
You cannot ask for a second invoice while one is unpaid. Pay or cancel the first one first.